We try to ship all orders from our warehouse in Canada. Shipping is usually done within 24-48 hours of receiving the confirmed order.
In case we cannot ship from North America, then your order(s) will be shipped from our China warehouse via ePacket service. If shipping address is in the USA, it can take up to 3 weeks before the package reaches you. We provide tracking on ALL orders.
For larger wholesale orders we use DHL or FedEX for shipping. We can also arrange with buyers to use different shipping services.
We do NOT guarantee the ePAcket shipping time. The e-Packet does not guarantee their ship dates either. In case of requesting a refund, please note that in case of refund request, Shipping costs are non-refundable.
If you have any questions or doubts, please contact us before you order & we’ll be more than happy to answer you enquirers.